Careers at the EAST Initiative

Technical Support Group Member

Job Description

A technical support group (TSG) member primarily responds to help desk phone calls and web-based trouble tickets generated by both students and adults related to EAST software and hardware. The TSG Member also provides support for hands-on technical training sessions and internal technical issues.

The applicant must be a high school graduate with a diverse background in technology. EAST experience is strongly preferred. Skills needed include server/network administration and experience with the standard software included in an EAST classroom. The ability to communicate clearly both verbally and in writing is required. This position is part-time up to twenty (20) hours per week. The hours are flexible between 8 a.m. - 5 p.m. with additional hours available during the summer months. This position is ideal for a current college student.

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